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Find current openings at Tech Mahindra Business Services across different locations. Or send your resume to: apply@techmahindra.com

Designation : Executive

Department : Human Resource

Skills Required : • Need fresher candidates with an excellent communication skills • Should come with Positive attitude, confident, flexible to shifts & target oriented. • Should be able to manage multiple tasks • Should be target oriented/Capable of handling work pressure • Shift timings -11:30 am to 8:30 pm • Working Days – Mon to Sat • Nature of Job – Contract (Extendable; depending on performance) • Salary Offered – 13K in hand for fresher’s; [Over and above we have incentives based on the targets met]

Work Location : Mumbai

Designation : Analyst/Sr Analyst

Department : Workforce Management (WFM)

Skills Required : •Minimum of 2-3 years of experience in similar role Forecast and schedule resource optimally to meet SLA and Customer Experience targets Analyze business performance, share intelligence with stakeholders and ensure balance between people vs. business needs Forecast of call volumes, AHT on intraday/ daily/ weekly/monthly basis Daily/weekly/monthly analysis of centre performance from efficiency and stability perspectives Roster of Advisor and supervisors to achieve business goals, like, Service Levels, Abandoned% Management of people and performance Graduate Required

Work Location : Mumbai

Designation : Sr Analyst

Department : Business Intelligence & Analytics

Skills Required : • Minimum of 4 years’ experience of which at least 2 years should be in a data analytics related role. • To conduct statistical analysis and highlight areas of concerns in terms of Contact Centre statistical parameters • To provide analytics support to stakeholders • To manage and perform daily Business Intelligence (BI) activities • Driving Improvements (Self & Team) • Mandatory) Has experience and knowledge of coding in SQL (MS SQL Server / MySQL) • (Preferred) Understands and knows statistical analysis using tools and programming languages like R / Minitab / SAS / SPSS / Weka / Python • Performs end-to-end analytics and reporting solutions that include data analysis, cleansing, ETL, modelling, development, testing, and implementation • (Minimum) Graduation

Work Location : Mumbai

Designation : Advisor - Technical Support

Department : Technical Support

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Advisor - Customer Service

Department : Customer Service

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Advisor - E-Services

Department : E-Services

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Advisor - Retentions

Department : Retentions

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Manager

Department : Business Intelligence & Analytics

Skills Required : *Min 8 years, 4 years should be in applied data mining experience in disciplines such as Call Centre Matrics. *Strong experience in advanced statistics and analytics including segmentation, modeling, regression, forecasting etc *Strong Experience in SQL, text analytics, regression modeling in R *Experience with leading and managing large teams

Work Location : Mumbai

Designation : Assitant Manager

Department : Business HR

Skills Required : Min 5 years experience into HRBP role out of which 1.5-2 years as an AM BHR. Implementing new HR policies, procedures and processes as per the changes in the organization to meet changing business requirements. Developing and implementing employee engagement activities. Manage Employee Attrition & Retention. Implementing the HR strategies set as per the HR engagement calendar to ensure that the business verticals. Responsible for engaging with Managers & employees to investigate and understand the performance related issues.

Work Location : Mumbai

Designation : Analyst

Department : Business Intelligence & Analytics

Skills Required : Minimum 2 years of experience of which at least 1 year should be relevant experience Managing reporting requirements from business stakeholders Undertake system design activities Support databases maintenance activities Worked with large datasets (at least 100k rows) Hands-on experience in Dashboard design Hands-on experience in SQL querying etc. Hands-on experience in any one data Visualization Tool (eg: Tableau, Qlik etc) (Minimum) Graduation required.

Work Location : Mumbai

Designation : Manager

Department : Business HR

Skills Required : Min 7-8 yrs experience in BHR role out of which 2 years should be working as a Manager BHR. Manage and support the business unit with Employee Attrition through effective HR strategies & solutions. Developing and implementing employee engagement activities and solutions to achieve business objectives as per identified requirements. Manage Employee Attrition & Retention. strategically support Stakeholders in managing Employee Performance. Support Employee Performance

Work Location : Mumbai

Designation : Executive

Department : Human Resource

Skills Required : Minimum 6 months experience into the relevant field. Database management of the background verification process across UK, AUS & Ireland Coordinate with business HR team on closure of the BGC cases as per TAT defined Maintain the data base of the all the reports and documents collected for the discrepancy cases Good communication skills(Written & Verbal)

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : Minimum 3-5 years of experience into Graphic Designing Should have experience into Coral Draw, Page maker, flash, 3D Maya, Creative Suit, MS Suit, etc.

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : • 2-4 years of relevant experience in a Marketing / Communications / Event Management field. • Should have Excellent communication skills • Should hav experience in content writing, social media management, Managing vendors, Planning and executing internal events*Plan and execute marketing communication, corporate branding and promotional campaigns • Coordinate with external vendors like ad agencies, media agencies, photography and videography service providers, printing/collateral/merchandise vendors, etc • Create and update content on real time basis for Intranet, Website and all Social/Online channels or media • Plan and execute the Reward & Recognition events/ road shows for the different country Operations

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : • 5-7 years of relevant and demonstrable experience in customer communications. • Previous experience with customer-centric communication and experience campaigns including but not limited to direct mail communications, client newsletters, blog articles, case studies, client advisory board presentation decks, client summits, brochures, website, social media, PR, third party publications, etc. • Experience of working to tight communication and marketing budgets. • Comfort in working with cross-functional teams, including sales, operations, senior executives and third parties. • Up-to-date with the latest trends and best practices in customer communications and experience.

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : • 5-7 years of relevant and demonstrable experience in Social, Online and Digital Marketing and Media field. • Experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns. • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate. • Experience in optimizing landing pages and user funnels. • Experience with A/B and multivariate experiments. • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends) • Working knowledge of ad serving tools (e.g., DART, Atlas) • Experience in setting up and optimizing Google Adwords campaigns • Working knowledge of HTML, CSS, and JavaScript development and constraints • Strong analytical skills and data-driven thinking • Up-to-date with the latest trends and best practices in online marketing and measurement

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : *Should have experience in Graphic Designing and PPT *Should have atleast 3-4 years of experience in Graphic Designing and Powerpoint Creation

Work Location : Mumbai

Designation : Sr. Exec

Department : ASD

Skills Required : Python based background. 4+ years of relevant experience. At least 18 months of experience in Natural Language Processing, Machine Learning and Artificial Intelligence (at least in any two.) Strong Written and Verbal Skills required. Strong Presentation and Organization skills required.

Work Location : Mumbai

Designation : Exec

Department : Training

Skills Required : Minimum 2-3 years of experience into process training. Should have excellent communication skills Should have experience into Fixed Line process

Work Location : Mumbai

Designation : Executive

Department : Human Resource

Skills Required : • Need fresher candidates with an excellent communication skills • Should come with Positive attitude, confident, flexible to shifts & target oriented. • Should be able to manage multiple tasks • Should be target oriented/Capable of handling work pressure • Shift timings -11:30 am to 8:30 pm • Working Days – Mon to Sat • Nature of Job – Contract (Extendable; depending on performance) • Salary Offered – 13K in hand for fresher’s; [Over and above we have incentives based on the targets met]

Work Location : Pune

Designation : Advisor - Retentions

Department : Retention

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Advisor - E-Servcies

Department : E-Servcies

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Advisor - Customer Service

Department : Customer Service

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Advisor - Technical Support

Department : Technical Support

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Manager

Department : Quality

Skills Required : Min 8 years relevant experience in managing a monitoring function Will be responsible to determine & drive process/people related improvements across the contact centre. Ensure calibration exercises are conducted in a timely manner, with clear reporting around variances and action plans to reduce the same. Should have experience of leading and managing teams. Six-Sigma, Lean, COPC or PMP certifications will be preferred.

Work Location : Pune

There are no current openings.Will be updated soon

Designation : Executive

Department : Human Resource

Skills Required : • Need fresher candidates with an excellent communication skills • Should come with Positive attitude, confident, flexible to shifts & target oriented. • Should be able to manage multiple tasks • Should be target oriented/Capable of handling work pressure • Shift timings -11:30 am to 8:30 pm • Working Days – Mon to Sat • Nature of Job – Contract (Extendable; depending on performance) • Salary Offered – 13K in hand for fresher’s; [Over and above we have incentives based on the targets met]

Work Location : Mumbai

Designation : Analyst/Sr Analyst

Department : Workforce Management (WFM)

Skills Required : •Minimum of 2-3 years of experience in similar role Forecast and schedule resource optimally to meet SLA and Customer Experience targets Analyze business performance, share intelligence with stakeholders and ensure balance between people vs. business needs Forecast of call volumes, AHT on intraday/ daily/ weekly/monthly basis Daily/weekly/monthly analysis of centre performance from efficiency and stability perspectives Roster of Advisor and supervisors to achieve business goals, like, Service Levels, Abandoned% Management of people and performance Graduate Required

Work Location : Mumbai

Designation : Sr Analyst

Department : Business Intelligence & Analytics

Skills Required : • Minimum of 4 years’ experience of which at least 2 years should be in a data analytics related role. • To conduct statistical analysis and highlight areas of concerns in terms of Contact Centre statistical parameters • To provide analytics support to stakeholders • To manage and perform daily Business Intelligence (BI) activities • Driving Improvements (Self & Team) • Mandatory) Has experience and knowledge of coding in SQL (MS SQL Server / MySQL) • (Preferred) Understands and knows statistical analysis using tools and programming languages like R / Minitab / SAS / SPSS / Weka / Python • Performs end-to-end analytics and reporting solutions that include data analysis, cleansing, ETL, modelling, development, testing, and implementation • (Minimum) Graduation

Work Location : Mumbai

Designation : Advisor - Technical Support

Department : Technical Support

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Advisor - Customer Service

Department : Customer Service

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Advisor - E-Services

Department : E-Services

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Advisor - Retentions

Department : Retentions

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Mumbai

Designation : Manager

Department : Business Intelligence & Analytics

Skills Required : *Min 8 years, 4 years should be in applied data mining experience in disciplines such as Call Centre Matrics. *Strong experience in advanced statistics and analytics including segmentation, modeling, regression, forecasting etc *Strong Experience in SQL, text analytics, regression modeling in R *Experience with leading and managing large teams

Work Location : Mumbai

Designation : Assitant Manager

Department : Business HR

Skills Required : Min 5 years experience into HRBP role out of which 1.5-2 years as an AM BHR. Implementing new HR policies, procedures and processes as per the changes in the organization to meet changing business requirements. Developing and implementing employee engagement activities. Manage Employee Attrition & Retention. Implementing the HR strategies set as per the HR engagement calendar to ensure that the business verticals. Responsible for engaging with Managers & employees to investigate and understand the performance related issues.

Work Location : Mumbai

Designation : Analyst

Department : Business Intelligence & Analytics

Skills Required : Minimum 2 years of experience of which at least 1 year should be relevant experience Managing reporting requirements from business stakeholders Undertake system design activities Support databases maintenance activities Worked with large datasets (at least 100k rows) Hands-on experience in Dashboard design Hands-on experience in SQL querying etc. Hands-on experience in any one data Visualization Tool (eg: Tableau, Qlik etc) (Minimum) Graduation required.

Work Location : Mumbai

Designation : Manager

Department : Business HR

Skills Required : Min 7-8 yrs experience in BHR role out of which 2 years should be working as a Manager BHR. Manage and support the business unit with Employee Attrition through effective HR strategies & solutions. Developing and implementing employee engagement activities and solutions to achieve business objectives as per identified requirements. Manage Employee Attrition & Retention. strategically support Stakeholders in managing Employee Performance. Support Employee Performance

Work Location : Mumbai

Designation : Executive

Department : Human Resource

Skills Required : Minimum 6 months experience into the relevant field. Database management of the background verification process across UK, AUS & Ireland Coordinate with business HR team on closure of the BGC cases as per TAT defined Maintain the data base of the all the reports and documents collected for the discrepancy cases Good communication skills(Written & Verbal)

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : Minimum 3-5 years of experience into Graphic Designing Should have experience into Coral Draw, Page maker, flash, 3D Maya, Creative Suit, MS Suit, etc.

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : • 2-4 years of relevant experience in a Marketing / Communications / Event Management field. • Should have Excellent communication skills • Should hav experience in content writing, social media management, Managing vendors, Planning and executing internal events*Plan and execute marketing communication, corporate branding and promotional campaigns • Coordinate with external vendors like ad agencies, media agencies, photography and videography service providers, printing/collateral/merchandise vendors, etc • Create and update content on real time basis for Intranet, Website and all Social/Online channels or media • Plan and execute the Reward & Recognition events/ road shows for the different country Operations

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : • 5-7 years of relevant and demonstrable experience in customer communications. • Previous experience with customer-centric communication and experience campaigns including but not limited to direct mail communications, client newsletters, blog articles, case studies, client advisory board presentation decks, client summits, brochures, website, social media, PR, third party publications, etc. • Experience of working to tight communication and marketing budgets. • Comfort in working with cross-functional teams, including sales, operations, senior executives and third parties. • Up-to-date with the latest trends and best practices in customer communications and experience.

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : • 5-7 years of relevant and demonstrable experience in Social, Online and Digital Marketing and Media field. • Experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns. • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate. • Experience in optimizing landing pages and user funnels. • Experience with A/B and multivariate experiments. • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends) • Working knowledge of ad serving tools (e.g., DART, Atlas) • Experience in setting up and optimizing Google Adwords campaigns • Working knowledge of HTML, CSS, and JavaScript development and constraints • Strong analytical skills and data-driven thinking • Up-to-date with the latest trends and best practices in online marketing and measurement

Work Location : Mumbai

Designation : Exec/Sr. Exec

Department : Brand & Communication

Skills Required : *Should have experience in Graphic Designing and PPT *Should have atleast 3-4 years of experience in Graphic Designing and Powerpoint Creation

Work Location : Mumbai

Designation : Sr. Exec

Department : ASD

Skills Required : Python based background. 4+ years of relevant experience. At least 18 months of experience in Natural Language Processing, Machine Learning and Artificial Intelligence (at least in any two.) Strong Written and Verbal Skills required. Strong Presentation and Organization skills required.

Work Location : Mumbai

Designation : Exec

Department : Training

Skills Required : Minimum 2-3 years of experience into process training. Should have excellent communication skills Should have experience into Fixed Line process

Work Location : Mumbai

Designation : Executive

Department : Human Resource

Skills Required : • Need fresher candidates with an excellent communication skills • Should come with Positive attitude, confident, flexible to shifts & target oriented. • Should be able to manage multiple tasks • Should be target oriented/Capable of handling work pressure • Shift timings -11:30 am to 8:30 pm • Working Days – Mon to Sat • Nature of Job – Contract (Extendable; depending on performance) • Salary Offered – 13K in hand for fresher’s; [Over and above we have incentives based on the targets met]

Work Location : Pune

Designation : Advisor - Retentions

Department : Retention

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Advisor - E-Servcies

Department : E-Servcies

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Advisor - Customer Service

Department : Customer Service

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Advisor - Technical Support

Department : Technical Support

Skills Required : Graduates/Undergraduates to have minimum 6 months call taking experience

Work Location : Pune

Designation : Manager

Department : Quality

Skills Required : Min 8 years relevant experience in managing a monitoring function Will be responsible to determine & drive process/people related improvements across the contact centre. Ensure calibration exercises are conducted in a timely manner, with clear reporting around variances and action plans to reduce the same. Should have experience of leading and managing teams. Six-Sigma, Lean, COPC or PMP certifications will be preferred.

Work Location : Pune

There are no current openings.Will be updated soon